During an assessment under our new approach
Sandown Court (Care Outlook) is an 'extra care' housing scheme providing personal care to older people living with dementia, a learning disability and/or autistic people, mental ill health and sensory impairments. People live in their own flats in a shared building. A Housing Association owns the building and as the property's landlord is responsible for its maintenance. The Care Quality Commission (CQC) does not regulate premises used for extra care housing or people who do not receive personal care.
At the time of our assessment 18 people who were receiving personal care lived at the scheme.
The service was registered with us on 21 November 2023 and this is their first comprehensive assessment, which was conducted by 2 Adult Social Care inspectors. This on-site inspection was unannounced.
We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this schemes inaugural CQC assessment we have rated them good overall.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff understood people’s rights and how these should be met, including respecting people’s privacy and dignity. Staff reviewed assessments taking account of people’s communication, personal and health needs.
Management of the service was consistent and stable. The managers were visible, knowledgeable and supportive, helping staff develop in their roles. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life. Managers and staff worked well and in partnership with external professionals and bodies to help people achieve positive outcomes.