SimplyTeeth - Seven Kings

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, curb cuts, ground floor wheelchair accessible surgeries, clear signage with large fonts, a hearing loop, knee break dental chairs, accessible toilet and accessible technology via portable mobile devices.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, those who were nervous or appeared in distress were offered longer appointments and treatments were completed in stages.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. There were plans to introduce an adjustable reception desk to accommodate patients in wheelchairs.

The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet, email footnotes, display board and social media pages.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Extended hours appointments were offered on Wednesday and Thursday until 8pm.

At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. The service operated 7 days per week, however, in instances where they were unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.