Brandon Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service did not always treat people with kindness, empathy and compassion, or respect their privacy and dignity. Most people told us staff treated them well. A person said, “I like it. The staff are friendly and nice.” However, a small number of people were less positive about how staff treated them. The registered manager said they would deal with this immediately.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Most people and relatives gave positive feedback about the care provided at Brandon Lodge Care Home. A person said, “It suits me, everything is taken care of. I have no worries that way. I am glad of the way everything is going with my care.” A relative said, “Being a relatively small home patients get close attention and are familiar to the caring staff, leading to friendly relations.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans described what people could do and wanted to do for themselves. This helped to make sure they could maintain their current level of independence as much as possible. Staff said they supported people to maintain their independence. A staff member commented, “I encourage residents to be as independent as possible. I ask them what they prefer, what they think about anything before it is done. I try not to take their capacity away from them and give them room to make choices that are good for them.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People and relatives gave positive feedback about how quickly staff responded to meet their needs. A relative said, “Response is quick as staffing levels are kept high.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The registered manager was committed to supporting the staff team. The provider had effective systems to ensure staff were well supported. This included regular one to one supervision sessions and appraisals with their manager.