Brandon Lodge Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Most people and relatives gave positive feedback about the care provided. A person told us, “I have no complaints, it is great, perfect. Everybody (staff) is there for everybody else.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Care plans described the care and support people needed and gave details of other professionals involved.

The service supplied information in formats that were tailored to individual needs. Care plans included information about each person’s preferred communication methods and guidance for staff about how to support people with communication.

There were opportunities for people, relatives and staff to meet and share their views about the home. Relatives also said they were able to be involved in their family member’s care. The provider had a complaints procedure. However, they were unable to provide a complaints log to show how previous complaints had been dealt with.

The service made sure that people could access the care, support and treatment they needed when they needed it. The provider had policies and procedures to promote equity in access. Staff were available to ensure people could access support when required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider captured people’s views about how they wanted their care and used this to help people achieve positive outcomes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Staff discussed with people their future wishes and preferences. This information was used to develop specific care plans, which included end of life care if people chose to discuss this.