Pinfold Dental Practice Limited

Updated 30 August 2024

We carried out this announced on-site assessment on 12 February 2025. We found the practice had met regulations. Infection control procedures in place were effective. The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Tameside, Greater Manchester and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces. There were parking spaces nearby however these were not dedicated parking for disabled people. The practice had 3 treatment rooms. The total number of staff was 8. During the assessment we spoke with 2 dentists, 1 dental nurse, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment.

Updated 30 August 2024

Prior to our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our assessment, we saw patient feedback from a further 100 patients which was collected directly by practice between April 2024 and October 2024. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Throughout my treatment, the practice was professional, friendly, happy to explain what was happening before and after”, “This is a brilliant dentist. Always polite, always on time, always great communication and lovely staff throughout” and “They always go above and beyond to make us feel welcome and at ease. They are always very polite and happy”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.