During an assessment under our new approach
We found the practice had not met all regulations.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice systems to manage risks required strengthening.
Recruitment procedures did not reflect current legislation and there was no effective leadership or culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Stoke on Trent and provides NHS and private dental care and treatment for adults and children.
There was no step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses and 1 receptionist.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the assessment findings below.
We have asked the provider for an action plan in response to the concerns found at this assessment.