Updated 12 December 2024
Date of Assessment: 18 to 19 December 2025.
We carried out an unannounced, responsive inspection due to the serious nature of specific concerns raised with us about the provider. We assessed a total of 6 quality statements from the safe and well-led key questions.
The Molebridge Practice is a GP practice which delivers services to 6,000 patients. Aspire Medical Health, a new provider has had held the contract since September 2024. Services are provided from 2 locations. The main surgery at Leatherhead 148-154 Kingston Road, Surrey, KT22 7PZ and a branch surgery at Fetcham, 3 Cannonside, Surrey, KT22 9LE. Patients can access services at both surgeries. During this inspection we visited the main surgery only.
During the inspection we found the practice did not have appropriate systems in place for the safe management of some medicines. This included ineffective systems for medication reviews, patients being contacted in a timely manner to attend necessary tests and the actioning of new safety alerts.
The provider had not ensured that some staff had the right level of supervision to provided safe high-quality care. The provider was unable to demonstrate effective supervision of staff carrying out their roles to ensure they were acting within their competencies and in some cases a failure to assess the risks to the health and safety of patients.
We were not assured that leaders understood and managed risks to deliver high quality care. Due to staff absence we found leaders did not always ensure there were enough staff with the right skills, qualifications and experience.
Staff told us that leaders were not visible, and at times did not respond to concerns raised. We found breaches of regulation surrounding safe care and treatment and staffing. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.