Bloomsbury Home Care – Essex Mid

Updated 26 February 2025

This assessment took place between 5 March and 20 March 2025. This was the first assessment of the service since it was registered on 30 September 2024. We carried out this assessment to make sure the provider was meeting required standards. There was no registered manager at the time of our assessment, however the newly appointed regional manager was in the process of submitting their registered manager application. They will be referred to as the manager throughout this report.

Bloomsbury Homecare Essex Mid is a domiciliary care service registered to provide personal care to older people, including people who may live with dementia in their own homes. At the time of our assessment there were 18 people using the service all of whom were receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Overall people received safe care and support. Medicines were managed safely where required. Staff received appropriate training and support. Risks to people had been assessed and guidance was available for staff to mitigate the risk of harm. The newly appointed manager with the support of their operations director had good oversight of the service and were working with their staffing team to embed good practice and strengthen governance arrangements.

Updated 26 February 2025

The majority of people and relatives were happy with the support they received from the service. People told us they were involved in planning their care and support and felt safe with staff supporting them. The service carried out a full assessment of people’s needs prior to them receiving care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us staff were kind and caring and treated them with respect and they received their calls at the scheduled times. A person told us, “They are not often that late and never that late they have to ring.” A relative told us, “We get different one`s [staff] but we know them all. They [staff] never miss a call; they are good with their times.”