Ilkley Dental Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. A bell had been installed at the front door for patients to call for assistance with the heavy front door. There was a hearing loop on reception and staff ensured ground floor surgeries were available where patients struggled with stairs. Staff could provide information in large print or alternative formats, and patients could access online booking and a patient portal to complete forms. The patient toilet was on the first floor and some patients may struggle to access this. Staff informed patients of this before their visit.

The practice had access to language translation services, however we found staff were not aware of the process to access these.

Staff were clear about the importance of providing emotional support to patients when delivering care, and patient feedback praised staff for their caring approach.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet, quarterly newsletter and social media page. Patients could book appointments online, and we received positive feedback from patients about the ease and convenience of this system.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Staff took part in an emergency on-call arrangement with another local practice on weekends and bank holidays. Patients were directed to the appropriate out-of-hours service.

At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.