Parkway Dental Care

Updated 2 January 2025

We carried out this announced on-site assessment on 23 January 2025.

We found the practice had met all regulations.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

There were procedures for assessing, monitoring and managing risks to patient and staff safety.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.

There was a clear leadership structure and staff felt supported by management.

Parkway Dental care is registered with Care Quality Commission as a partnership. The practice is in the London Borough of Camden and provides NHS and private dental care and treatment for adults and children.

There was step-free access with a dedicated car parking space for disabled people. The practice location was in easy access of public transportation.

The dental team includes the 2 partners, 2 associate dentists, 1 visiting dentist who had a special interest in oral surgery, 2 dental hygienists, 3 qualified dental nurses, 1 trainee dental nurse, and 2 reception staff.

The practice had 5 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses and 1 reception staff.

Updated 2 January 2025

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 43 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed.

Patients said the dentists were good at listening to them.

Patients said they found the receptionists at the practice helpful.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.