Oxford Orthodontic Centre

Updated 14 August 2024

We carried out this on-site, announced assessment on 11 December 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. We found minor shortfalls in appropriately assessing and mitigating risks in relation to radiography exposure, security of information, environmental cleaning oversight, cleaning equipment storage arrangements, control of substances hazardous to health (COSHH) and training. Immediate action was taken to rectify of the shortfalls we found during our visit. The practice is in Oxford and provides private orthodontic care and treatment for adults and children. There was step free access to the practice and disabled persons car parking spaces were available outside the practice. The practice had 4 treatment rooms. During the assessment we spoke with 1 orthodontist specialist, 2 orthodontic therapists, 2 orthodontic nurses, a receptionist and the practice manager and area manager.

Updated 14 August 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 15 patients. On the day of our assessment, we obtained the views of a further 5 patients. Patient feedback provided a positive view of the orthodontic team and care provided by the practice. Comments included, the environment is clean and tidy, and the service is patient and courteous. Price is reasonable. It is a trustworthy clinic. Good communication, nice facilities, responsive to concerns. They give time and space for you to decide and act on the information. They have many contact options and are responsive. Great service and result from treatment. Efficient, friendly, and transparent dealing with patients. They have done a good job of correcting our son's teeth. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us that their treatment was flexible, was reviewed, and adjusted as needed. Costs were clear and upfront with no hidden extras. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.