- Dentist
JH Dental Clinic
We served a warning notice on JH Dental Clinic on 5 March 2025 for failing to meet the regulations related to safe care and treatment and good governance at JH Dental Clinic.
Report from 18 November 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 24 February 2025.
We found the practice had not met all regulations.
Infection prevention and control procedures in place were not always effective.
Recruitment procedures did not reflect current legislation.
The practice had some systems to manage risks although improvements were required. There were no risk assessments for legionella or fire.
Leadership was not always effective and governance systems were lacking.
Systems to support a culture of continuous improvement and development were not established at the service.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance.
There was scope for improvement in the safeguarding processes in place.
The practice is in Canley, Coventry and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people near the practice.
The practice had 2 treatment rooms. At the time of our assessment, there was a total of 8 staff, of which there was 1 dentist, 2 dental nurses, including 1 trainee, 3 dental hygienists and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our assessment.
The provider was not complying with 2 regulations. Full details of the regulations the provider was not meeting are within the assessment findings below.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 25 patients. On the day of our assessment, we saw patient feedback specifically relating to minor oral surgery completed at the practice.
Patients commented positively about the standards of cleanliness. We were told, “The practice is also immaculately clean and well-maintained, which further instils confidence in their high standards of hygiene and professionalism”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients commented, “The appointment scheduling is efficient and I have never experienced long waiting times. The staff are always accommodating when it comes to appointment availability, making it convenient to fit visits around my schedule”.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. We were told, “I am always given clear information about the treatment I require and the options available to me. My opinion and wishes are always listened to”.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient said, “I have not had to have any invasive treatment for years, which is down to (dentist) regular check-ups and good advice of how to maintain a healthy mouth”.
The practice shared patient feedback with the team. We were told this was reviewed and as appropriate, action would be taken.
While the people we spoke to expressed that they were generally happy with their care, our assessment found there were regulations that were not met.