Florence Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Peoples care, and support needs were assessed before they moved into the home. People had access to health care professionals when they needed them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Peoples care, and support needs were assessed before they moved into the service. Assessments covered all aspects of individuals care and support such as, mobility and moving and handling, nutrition and hydration, personal care, communication, mental health and medicines management amongst others.

The registered manager told us that health and social care professionals visited the service when required to help support people and staff to best manage their needs and risks. Records showed that when required referrals to health and social care professionals were made and the service worked in partnership with them to develop care and support plans reflective of people’s needs and risk. We also saw the service worked closely with the local authority to ensure people’s needs were met. The registered manager told us the community mental health team (CMHT) visited people when required to review their needs. As part of their review people’s care plans and risk assessments were appropriately updated.

Care plans were developed and documented within the providers electronic care planning system in line with people's assessed needs. Care plans documented people’s assessed needs and risks to ensure staff provided person centred care. For example, one care plan documented the person preferred to receive support from female care staff. Staff were knowledgeable about people's individual routines, personalities and likes and dislikes. They were aware of the importance of providing person centred care and offering people choice in relation to their care and support. People were consulted and supported to make choices and decisions for themselves. Staff promoted people's rights and worked within the principles of the MCA to ensure these were upheld.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.