Wickmeads

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and their relatives told us they were treated with kindness and compassion by staff. A relative told us, “Our loved one is certainly treated with dignity and respect.” The providers core values were known by staff, they were, honesty, excellence, approach, respect and teamwork. People’s individuality was celebrated. A relative told us, “With my hand on my heart, I’m so happy my loved one is here. It changed my life too. I don’t have to worry anymore; I know they take good care of them.” Staff understood their role and responsibilities when providing care. A member of staff said, “It’s very rewarding in every way, it’s about meeting people’s needs when they can’t help themselves. Being there for them when they don’t have anyone else and fulfilling their wishes whilst ensuring their safety.” Policies and procedures underpinned working practices within the service. People’s goals and outcomes were detailed and were known to staff. A staff member told us, “We treat the residents like family. I see nothing wrong with crying or laughing with them.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.