Premium Home Care Services Limited Also known as Home Instead Senior Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff worked collaboratively with external teams and services. However, care records did not always contain the most up to date information reflective of guidance provided by health and social care professionals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and their relatives confirmed when required information is shared with relevant healthcare professionals. A relative told us where two care agencies provide a service, information is shared effectively.

Staff told us they work alongside health professionals to support people effectively. Staff confirmed they work alongside external teams and services such as GPs, pharmacies and district nurses. They told us they report concerns and updated information to the office when needed.

Care records did not always evidence information and guidance provided by healthcare professionals. Some care records contained contradictory information regarding who was responsible for managing a persons need. Accountability and responsibility of the providers role was not clearly demonstrated in peoples care records.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.