Bluebird Care (Thurrock & Castle Point)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

One family member told us “My [relative’s] care plan was overdue for review, a date to review was later agreed.” Another person told us, “My care plan is reviewed every year.” Relatives said they were satisfied with the care and support Bluebird Care provided. Comments included, “We are satisfied with the service provided. One minus point is that it’s a bit expensive but overall, we won’t be cancelling as [relative] is used to the carers and has consistency.”

Staff told us how they had been able to support people to access the community, without that support people would not safely be able to do this. One staff member told us how the provider had referred someone for moving and handling equipment and a wheelchair so they could support the person to do their shopping in person.

The provider had systems in place to ensure people's feedback was received. Staff provided people with person-centred care and people were given choices and encouraged to follow their routines and be part of a wider community. The registered manager told us they celebrate people’s birthdays with them and where funded take people for community access. One staff member told us the provider runs a ‘knit and chat’ visit for people who have said they would like this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.