Bluebird Care (Thurrock & Castle Point)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We did not look at all quality statements for well-led at this assessment. The service was well-led. Systems and processes were effective to ensure good governance and oversight. The provider independently identified risk which impacted on people’s safety and welfare. The approach to learning, improvement and innovation was consistent across the service, acting on feedback from staff and people who used the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they felt supported and could call the office or out of hours number for support when needed. Staff told us they were rewarded with certificates for carer of the month and their birthdays were celebrated by the provider. One staff member said, “I love Bluebird Care because I'm listened to, respected and supported through any situation.”

When we visited the office, it was clear the office staff and management worked together as a capable team. The registered manager spoke with passion about people and the team. There were systems in place to check and monitor the quality of the service. For example, there were systems that identified when staff training was due, or when care documents need reviewing. The service had a clear organisational structure and staff had designated areas of responsibility and accountability. We saw the service had clear and effective governance, management and accountability arrangements in place. Monitoring and quality assurance audits took place at appropriate intervals and any areas identified as needing improvement were addressed accordingly. We identified areas in the recruitment files where improvement was needed, the registered manager was receptive to our feedback and made immediate improvements while we were on site.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.