Caremark Tunbridge Wells, Tonbridge and Malling

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and relatives were treated with respect and kindness. Staff shared how they maintained people’s privacy when providing personal care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us that they were treated with respect and kindness. People said, “They are all very nice to talk with and are caring people” and “My 2 regular carers are marvellous, they do different days each. I feel very happy with them both. They are very kind and caring towards me. I have no complaints.” Relatives said, “They are kind towards him and he is happy with his care”; “They are all kind towards her and they encourage her to do things for herself. They treat her respectfully and are always gentle with her.”

Staff detailed how they treated people with kindness and compassion. A staff member said, “I make sure doors are shut, curtains are closed and I cover people up with a towel when providing personal care.” Another staff member told us, “When supporting people I talk through what I am going to do, help them to make choices like showing clothes and I respect their choices.”

A professional involved with the service told us, “Caremark staff consistently treat residents with kindness, dignity, and respect. They create a supportive and respectful environment for those in their care.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.