Princess Homecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 quality statement in this key question. Whilst leaders respected people’s protective characteristics, work had not been undertaken to ensure a clear focus on equality and diversity.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives said they could share their views about their service at any time and were confident their views would be respected and acted on. People and their relatives told us as all staff were mature, the recruitment of any younger staff would complement the team and ensure sustainability.

Leaders told us they encouraged people to keep their minds and political views active. They said they did not feel there were any barriers to care. Leaders told us they respected people with protected characteristics. This included people’s age, ethnicity, faith, gender, and sexuality. They acknowledged the team was not diverse.

Processes were poor and not effective. Leaders had an equality and diversity policy. However, not all staff had completed training in this area. Where training had been completed, it was not recent. This did not ensure equality and diversity was given focus or views were explored to develop knowledge.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.