Day to Day Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s wishes and choices were respected by staff. A relatives told us, “[Love one] only has female carers. I don’t think [loved one] would have minded either gender. We are Catholics and that is respected. Some of the carers are Catholics. We e-mailed the priest, and he came and gave [loved one] sacrament for the sick.” A second relative commented, “They [staff] treat her age with respect.” A third relatives said, “The carers that we’ve had understand how to work with dementia. They handle communication with [loved ones] confusion compassionately.”

A relative told us that they were involved in formulating their loved one’s care plans and were always involved in reviews of these. They told us that their loved ones wishes for the care they wanted were listened to and integrated into their plans and were promptly changed as their needs developed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.