Cygnet Joyce Parker Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Learning from complaints and concerns was seen as an opportunity for improvement. However, a carer was not always confident that if they complained, they would be taken seriously.

This service scored 0 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Care provision, Integration and continuity during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Providing Information during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

One carer we spoke with was not confident they would be listened to if they had to complain. They also told us they were not always kept informed and involved in their relative’s care and treatment.

Leaders told us they listened and responded to concerns raised by patients. One example was creating an additional lounge area following patient complaints.

We did not look at Equity in access during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Equity in experiences and outcomes during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Planning for the future during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.