Glumangate Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to information in alternative formats. Reading glasses and a magnifying glass to support patients with impaired vision were available at reception. The practice was accessible to people with reduced mobility and people with pushchairs with step-free access, ground floor surgeries and an accessible toilet. Staff had access to language translation services and information was available in other languages as required.

Staff were clear about the importance of providing emotional support to patients when delivering care. The provider had a special interest in the support and treatment of nervous patients. This included carrying out a research project with Sheffield University and developing a programme called CALM to support nervous children to attend dental appointments. Additionally, longer appointments were provided and a system established to ensure patients were able to see the same dentist for repeat visits to help build trust and support.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website, patient information leaflet and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.