Swallownest Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated people with kindness and respect. People were involved in decisions about their care, and their suggestions were listened to and acted upon. People had choice and control of their lives and their care plans showed how they wished to be supported. People's privacy, dignity and independence were maintained by staff who were caring and attentive. People enjoyed a range of activities and events at Swallownest and had opportunities to get out in the community. People were encouraged and supported to celebrate occasions that were important to them and were able to receive visitors without undue restrictions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they made their own decisions and staff supported their independence. One person told us, “They [staff] always help me make my own choices” and another person said, “I do need some help in the mornings, but [staff] are always helpful and treat me with dignity.” They added, “I think they know what I like.”

Staff told us they were committed to providing support that promoted people’s choice and independence. One staff member told us they understood the importance of offering people choices and seeking consent before providing care and support. They said, if people declined support, they would respect their decisions. They told us they would also discuss this with the managers and the team, to make sure any risks could be managed, and people’s immediate needs could be met.

People’s needs and choices, and things important to them, such as their culture and beliefs were considered and catered for.

People’s care plans helped staff to provide support that was specific to people’s needs and preferences. The service employed wellbeing coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests, learn new things and to get out and about. The wellbeing staff were enthusiastic, and proactive in creating varied opportunities for people and encouraged people to voice their choices and opinions. The service worked with other services such as occupational therapy and physiotherapy to support people to live full and active lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.