Swallownest Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s equality and human rights were protected, people were supported by staff who helped them overcome barriers to care and receive good outcomes. The management team were aware of people who were likely to experience inequality and actively listened to make sure people’s care was tailored address this. People were involved in planning and reviewing their care, so their care plans showed what was important to them.People were supported as individuals, in line with their needs and preferences. This included support to follow their interests and to take part in activities that were socially and culturally relevant to them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were given opportunities to share their views and opinions to inform how their care was planned and delivered. They said their needs, including their cultural needs and preference, and their religious and spiritual beliefs were respected. People spoke positively about staff responsiveness. One person told us, “Staff are good. I have a good network of people to help me. I like motorbikes and one of the staff brings me Motorcycle News every week. I also need to lose weight, so a staff member joined Slimming World with me to support me.” People’s close relatives told us staff kept them up to date about their family member’s care, including any changes in their health and wellbeing. One relative said, “Yes we were involved in doing [my family member’s] care plan, so they know what she likes and needs.”

Staff told us they were provided with training on equality, diversity and inclusion. This helped to raise awareness of people’s rights. They worked with people, those close to them and other professionals to make sure people received support they needed in relation to their protected characteristics. The registered manager and staff described a positive culture, supportive of people’s involvement. They said care was tailored so people's protected characteristics were considered and respected. Staff were familiar with people’s needs and preferences. They told us each person had communication plan. These included ways of meeting people’s communication needs. This helped to make sure the service could support people’s communication, and help them to engage in their care. The registered manager told us people’s care plans were audited regularly to help make sure they kept pace with people’s changing needs.

People’s care plans included guidance for staff on how to provide personalised care, centred around each person’s specific needs and preferences. Good progress was being made with updating people’s plans, as they were uploaded to the new electronic system. We saw staff were confident, communicated effectively and provided effective support to people. Staff showed a good understanding on how to support people living with dementia and people whose speech was limited. The provider had processes in place to make sure people's human rights were respected and they received fair and equal treatment. The provider made sure their processes and policies were underpinned by human rights and equality law. People’s care plans included their protected characteristics, including their specific cultural or religious needs and preferences. The service facilitated people's diverse ways of worship and encouraged celebration of diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.