Aberford Hall

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Aberford Hall is a care home service for up to 42 older people that may require nursing care and support. The home is split over two floors. At the time of this assessment there were 37 people living at this service. The assessment was carried out between 5th and 19th November 2024. People’s care records were reflective of their needs. Staff knew and cared for people well and this was evidenced in the way they interacted with people. The atmosphere in the service was calm and relaxed. Staff spoke positively of the service, their roles and the registered manager. The registered manager was approachable and had good oversight of the running of the service. However, although systems of audit were in place, they were not always effective in driving improvements.

People's experience of this service

People and their relatives told us they were happy with the care and support provided at Aberford Hall, and felt the service was safe. People were supported by a consistent staff team, who knew people well and had worked at the service for a long time. People and their relatives were complimentary about the service, and we received consistently positive feedback about the quality of care, the staff and the activity provision. Comments included, “[My relative] is safe here, the staff are lovely, and they are well looked after” and “I can see my friends, I have lots here. I used to live on my own. I am happy here. We get a lot of activities e.g. hangman, bingo and ping pong."