Aberford Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At our last inspection we rated this key question good. At this assessment, the rating remains unchanged. People’s views were sought, listened to and acted upon. People could access care in ways that met their personal circumstances and protected equality characteristics. Processes were in place for people to have quality care, with skilled nursing and care staff and equipment available.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they received care and support, which considered their individual equality characteristics and preferences. Relatives told they had been involved in planning and reviewing care. People and relatives also told us they were invited and involved in meetings and people felt listened to and included.

Staff had received equality, diversity and inclusion training. Feedback from staff included “We treat people as individuals and look at their needs.” People’s cultural and diverse needs are discussed to ensure that staff meet their needs. The provider and staff told us different cultures were celebrated at Aberford Hall.

There were robust policies and procedures in place to ensure the service operated in an equitable way. Equality, diversity, and inclusivity were running through all procedures in the home to achieve equity in experiences and outcomes for the people who lived there.

People's preferences about their end-of-life wishes were discussed with them, their family members or lasting power of attorney (LPA). When asked about end of life most people did not want to discuss this, however one person told us they had discussed end of life, and this was documented in their care plan. People’s wishes not to be resuscitated in the event of a cardiac arrest were also documented. Medicines were prepared and available for people to ensure they were not in pain and discomfort. People were cared for at the end of their life with respect and dignity.

The service worked with healthcare professionals, including the local hospice, hospital, district nursing team and GP to ensure people’s care and treatment was well coordinated and anticipated. We saw appropriate support was in place for people to be comfortable and their care was dignified and responsive. A staff member told us, “Caring has to be a passion; we have to do our best. It’s people’s lives, we give the best we can. We go day by day, take each day as it comes. Listen to them and they’ll tell you their stories.”

Processes were in place for people to have quality care, with skilled nursing and care staff and equipment available. The service had a process where people’s wishes and arrangements were recorded. People’s preferences were documented in their records, and future planning was agreed by the GP and the home. A professional told us, “I visit the service regularly, the manager and staff are very proactive. It is very positive. There are good examples of partnership working to get the right outcomes for people.”