South West London Urgent Dental Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this service was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The service worked alongside NHS London, 111 services, national pathway groups and other providers, including homeless charities, to provide urgent dental care to patients who were unable to access commissioned dental services. The service had the capacity to see and treat up to 20,000 patients per year and supported more vulnerable members of society, including homeless people, patients living with dementia or adults and children with a learning disability. The service offered out-of-hours urgent dental appointments. It was open between the hours of 9.45am and midnight on Monday, Thursday, Friday, Saturday and Sunday, and 9.45am through to 3am on Tuesday and Wednesdays. The service was open 365 days of the year. Copies of clinical records, including dental x-rays, were given to patients to pass on to their general dental practitioner, so they were informed on what treatment had been provided. Patients who were unable to access commissioned dental services were offered follow up appointments for completion of any dental treatment required. The service had completed an NHS England Equality and Health Inequalities Impact Assessment and was wheelchair accessible including an accessible toilet. Language translation services and a hearing loop was available for patients who required them. Staff were clear about the importance of providing emotional support to patients when delivering care. The service offered appointments of sufficient time so patients could be adequately supported. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.