89 Hampton Road East

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs and choices were assessed and planned for. The staff created care plans which were regularly reviewed. People using the service and their relatives were involved in reviews. Care plans gave clear information and personalised details about people’s care and how they wanted to be supported.

People received evidence-based care and treatment. The staff undertook a range of training to help them understand about caring for people. This included training about people with a learning disability and autism. The provider kept staff updated with best practice and this was discussed at individual and team meetings. Staff told us about the care interventions and support they provided. This demonstrated a good understanding of best practice. People using the service’s wellbeing had improved because of this. For example, there were less incidents where people had become upset and anxious because of the techniques staff had followed.

The staff worked well with each other and external care professionals. At the service there were effective systems for communicating with each other, including through written communication, verbal handovers and meetings. The staff discussed people’s needs, incidents and things that went wrong so they could learn from these and had a consistent approach. Staff confirmed there was good communication within the team/organisation?. The staff also worked alongside a range of external professionals. They made timely referrals when people needed additional support or treatment. They asked for advice and incorporated guidance from others into care plans.

People were supported to have healthy lives. The staff encouraged people to think about food choices, activities and healthy lifestyle options. They explained why this was important when speaking with the people they were supporting. People’s healthcare needs were assessed and care plans included information about these and the support people needed to stay well. The staff had created health action plans and liaised with other professionals to ensure people’s needs were regularly reviewed and treatment reflected their changing needs. We saw evidence of regular healthcare appointments with different professionals. People’s relatives told us they were well informed about changes in their condition or health.

The staff monitored people’s care and outcomes. Each person had an allocated key member of staff who reviewed their wellbeing and care each month. They also met with the person to discuss how they felt about their support. Information from these monthly reviews was used to help plan and develop their care. Staff helped people plan meaningful objectives to develop their skills and interests. They monitored care delivery to make sure objectives were achievable and continued to be relevant for the person.

People consented to their care and treatment. They were offered choices and staff respected these. People were supported to understand decisions using pictorial, written and verbal information depending on their individual communication needs. People did not have the mental capacity to consent to more complex decisions. The provider liaised with their relatives and legal representatives to help make decisions in their best interests.