Lee Gordon House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People’s rights were promoted and respected by staff who understood the importance of providing person centred care. Independence and choices were promoted, and people were involved in planning their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices which were respected by staff, this was confirmed by relatives.

Staff spoke with care and compassion about the people they support and demonstrated a shared commitment to providing good care. One staff member said, “The service users are superb. We work hard to make everything right. [Person] was so anxious, now they are much more settled and content which makes them happier. That’s when you know you are doing things right".

During our visit, staff were attentive to people and had clearly developed good relationships with them. We observed staff promoting people’s independence and offering people a choice of meals and activities, staff gave the person time to consider the options and to make their decision.

People where possible were involved in planning and reviewing their care and support. Records captured their preferences and needs. This included how they wanted to be supported by staff and what the person could do for themselves to maintain their independence. Care records reflected people’s protected characteristics such as religious beliefs and disability. Staff spoken with could tell us about people’s beliefs and preferences and knew how to best support them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.