Dimensions The Mulberries

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind, caring and polite. People were treated with dignity and respect. Staff responded to their immediate needs and were attentive. People took part in a range of different social activities which reflected their interests and choices. The staff felt well supported and empowered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The person we spoke with told us the staff were kind. Relatives also commented the staff were caring and had good relationships with people.

Staff spoke about people respectfully and with fondness.

One external professional told us, ''People are treated with respect and kindness. A lot of communication happens with service users and staff know the service.''

Staff were kind, caring and polite. They offered people choices; they were patient and attentive. There was a nice atmosphere where people enjoyed themselves.

Relatives told us people were treated as individuals. They were supported to take part in personalised activities and received individual support and attention.

Staff explained how they communicated with people and understood their needs. They were able to tell us about people's individual interests and personalities.

We saw people were able to spend time where they wanted and participating in activities of their choice. Staff used various different ways to communicate with people and to help them to engage.

The staff had created personalised care plans which outlined people's needs and choices. These were regularly reviewed and updated. The staff had worked with external specialists to develop their skills at communicating with people who did not use words. They used a variety of techniques and equipment designed to enhance engagement.

Relatives told us people were supported to make choices and staff respected these. One person confirmed the staff supported them to make decisions and to be independent when they were able to be.

Staff told us they encouraged people to be independent where they could.

We observed people were supported to be part of meal preparations and to answer the door. Staff told us people were also involved in shopping for the service.

The provider organised for a range of different experiences and activities for people to take part in. On the day of our visit, external activity providers were working with staff and people to provide support with communication. There was a planned programme of activities and social events. These were well advertised using photographs and pictures on a board. People were supported to make choices and be informed. One person was involved in organising the staff planner and notice board for people.

Relatives told us staff were attentive when people needed them.

Staff explained they had completed assessments and guides to help them understand when people were in pain or distress.

We saw staff were attentive and responded when people needed them.

Staff told us they felt well supported by the registered manager and the organisation.

Staff were supported through formal supervision and appraisal meetings. There was also good informal support with the registered manager. The provider had systems to help support staff wellbeing and provide them with confidential support and counselling if needed.