Dimensions The Mulberries

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which met their needs. The provider listened to and involved people in making decisions about their care and the service. People's equality and diversity needs were met. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were well cared for. They received personalised care which met their needs and reflected their choices. Relatives told us that the registered manager and staff had advocated on people's behalf to make sure they received the support, equipment and services they needed from others.

Staff explained that they worked with other professionals to assess, monitor and meet people's needs.

Staff provided personalised support. They used a range of different techniques to communicate with people. They spent time with individual people providing care which reflected their needs and choices. Staff were caring and supportive and people appeared calm, relaxed and happy.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us they knew how to raise a concern and felt that complaints and concerns had been responded to appropriately. Relatives also told us the staff were helping people to learn different ways to communicate. We saw there was a good range of information to help people make choices and understand what was happening each day.

The staff told us they had supported people to be involved in a ''listening event.'' People had given feedback about their experiences and how they felt about the service to the provider. Staff told us they had training to help them understand how to better communicate with people and this helped them to ensure people were involved.

There were suitable procedures for making complaints. These had been followed and complaints had been investigated and learnt from. There were regular meetings to inform people and for them to contribute their views.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us people were supported to access places of worship and eat culturally appropriate diets.

Staff told us they had undertaken training from external therapists to help them better understand about people's needs, how they communicated and how they could provide good outcomes to people with different needs.

The provider had policies and procedures regarding equality and diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.