- Care home
Victoria House Also known as Victoria House North East Limited
Report from 13 February 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 19 March to 3 April 2025.
Victoria House is a care home providing accommodation personal and nursing care to a maximum of 9 people including younger and older adults with a learning disability or autism, physical disability or mental health needs. At the time of our visit, 8 people were using the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At our last inspection, we identified breaches of legal regulation in relation to safeguarding people from abuse and good governance. At this inspection, improvements had been made and the provider was no longer in breach of regulations. The service was meeting the underpinning principles of right support, right care, right culture. There was an open culture, people were involved, consulted and were partners in their care. They were the main focus of care delivery and they received safe, person-centred care that met their needs. Systems were in place to encourage positive risk taking to maintain people's independence. Staff were valued, they were encouraged to speak up and give feedback. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met safely. Records provided detailed guidance to ensure people received safe, consistent, person-centred care and support. Medicines were managed safely. The quality assurance system had become more robust to assess the standards of care in the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
People's experience of this service
We received positive comments from people who lived at the service, relatives, staff and community health and social care professionals. They said staff were all kind and caring and supportive. Their comments included, “The staff are friendly, [Name] gets on well and they understand their needs”, “The care is excellent”, “Staff are my friends”, “Staff listen to me”, “I feel safe here” and “I cannot imagine a better approach to [Name]’s care.” People were very positive about living at the home. They said they enjoyed the varied activities, outings and holidays and told us they felt safe. Their comments included, “When it is my birthday, I will have a party”, “I like to go out shopping”, “We have been on holiday and stayed in a log cabin”, “I like Centre Parcs holidays”, “I meet with my friend”, “I go on day trips, I love going to Blackpool to see the lights” and “Staff listen to me.” People told us staff knew them well and they felt confident to raise any concerns. Their comments included, “Staff ask me how I am” and “We have meetings and talk about the menus and ideas for holidays.” People told us they were listened to, they were supported to make choices and were involved in decision making about their care and support and were asked for feedback regularly. Peoples and relatives’ comments included, “I get up and go to bed when I want”, “We talk about what we would like to eat, menus at meetings and what we want to do” and “I think it is outstanding. The service has high standards.”