Victoria House Also known as Victoria House North East Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. Pre-admission assessments helped ensure people’s health and social care needs could be met by staff and that the service was right for the person, as well as the person being right for the service. Staff told us there were effective systems in place to assess and monitor people’s needs. This included handover meetings between incoming and outgoing staff on shift and staff meetings. A staff member commented, “The communication is good. We have a communication book, leave messages and have good handovers.”

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. There was effective recording and monitoring of people’s nutritional and fluid intake, with specialist advice obtained in a timely way, including for modified diets. A relative commented, “Staff offer [Name] a reasonable diet, it is what they request, but [Name] just picks at their food.”

Staff at the service worked well across teams and services to support people. Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. A professional told us, “Staff are very helpful and very professional and proactive.”

Staff at the service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Records showed people received regular health checks, and included any specialist advice and guidance, that had been obtained where people had additional support needs, such as, from the speech and language therapist or mental health team. People told us they were supported to access health care. A person commented, “I went to hospital when I fell.”

Staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.Care plans were personalised to ensure outcomes could be met ensuring people received safe and effective support. There was a system of evaluation of risk assessments and people's care plans. Reviews were carried out regularly to ensure people's support and outcomes were monitored.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments were carried out, around people’s mental capacity and care records contained relevant information. A professional commented, “Staff have looked to me for support/advice in areas for example to my client’s legal status since coming out of hospital and off Mental Health legislation.”