Pro Medicus

The service did not always use effective systems and processes to store medicines. The service did not control infection risk well. Vehicles and equipment were not always well-maintained and there were not always effective arrangements to monitor the safety and upkeep of the equipment and vehicles. The service did not manage patient safety incidents well. However: Staff had robust recruitment processes, with up-to-date mandatory training and additional training to work with the patient group. During our assessment, we found concerns which resulted in a breach of regulations 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can find more details of our concerns in the evidence category findings.