The Care Quality Commission
  • Services in your home
  • Homecare service

Kemfa Services Limited

Overall: Requires improvement read more about inspection ratings

Unit 29, Cornwallis House, Howard Chase, Basildon, SS14 3BB (01268) 952850

Provided and run by:
KEMFA SERVICES LIMITED

Important:

We served a warning notice on KEMFA SERVICES LIMITED on 2 January 2025 for failing to meet the regulations related to safe care and treatment and good governance at Kemfa Services Limited.

All Inspections

During an assessment under our new approach

KEMFA SERVICES LIMITED is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides care to older people, those living with dementia. The assessment included an announced visit to the service on 16 December 2024. We looked at all 5 key questions, but we did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. At the last assessment the service was rated as good. At this assessment we found the rating had deteriorated and the provider was in breach of legislation for safe care and treatment and good governance. The provider's processes for monitoring the safety and quality of the service were not effective and had failed to identify the significant concerns found during the inspection. You can read more about the concerns we found in this report.

12 July 2018

During a routine inspection

Kemfa Services Limited provides care services to people within their own homes in and around the Basildon, Essex area. Care services include personal care, a sitting service and domestic services. The services provided are either through private arrangement or funded by the Clinical Commissioning Group (CCG). At the time of our inspection the service was supporting eight people.

Suitable arrangements were in place to ensure that people received appropriate care and support to meet their needs. Staff knew the needs of the people they supported and they were treated with respect and dignity. People’s healthcare needs were well managed and they had access to a range of healthcare professionals.

People’s needs were met by sufficient numbers of staff. Suitable arrangements were in place to ensure that staff had been recruited safely; they were provided with opportunities for training and regular supervision.

People were safeguarded from harm. Staff had received training in Mental Capacity Act (MCA) 2005. People were supported to have sufficient amounts of food and drink to ensure that their dietary and nutritional needs were being met.

People were provided with the opportunity to participate and engage in activities of their choice which met their needs. Relatives and people who used the service knew how to make a complaint and we felt reassured that all complaints would be dealt with and resolved efficiently and in a timely manner.

The service had a number of ways of gathering people’s views which included holding meetings and reviews with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to help them make improvements.

Further information is included in our detailed findings.