Right Choice Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff spoke positively about the people they supported and told us they enjoyed their work. People told us their care staff were kind and respectful in their approach to their work. We did not receive feedback from other organisations involved with people’s care and support. However, the registered manager and staff spoke respectfully and supportively about the importance of the engagement they had with other professionals.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s assessments, care plans and risk assessments were person-centred. They included information about people’s histories, abilities, cultural and religious needs, preferences, and how and when they wished to be supported. The registered manager made efforts to ensure people were matched with staff with similar backgrounds and interests. People told us they appreciated this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff understood the importance of enabling people to make choices about their care and support. People’s care plans described the tasks people could undertake independently or with minimal support. Where people could carry out some personal care tasks, such as washing, their care plans described what they could do for themselves and how staff should support them to encourage their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff listened to their needs, views and wishes. Care plans included guidance for staff on how they should respond to people if they observed any discomfort, concern or distress. Staff working with people unable to communicate their needs verbally knew they should look for physical cues, such as body language or facial expression to assess if there was an immediate need.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us the service valued their wellbeing, and they appreciated the support they received. They told us the registered manager was available at any time to provide support and advice if they had any concerns or were feeling stressed. Staff had personalised lone working risk assessments which they contributed to. Policies and procedures were in place to support flexible working and reasonable adjustments.