- Homecare service
Lotus Home Care Wakefield
Report from 23 January 2025 assessment
Contents
Ratings
Our view of the service
This assessment took place between 19 January 2025 and 11 February 2025. Lotus Home Care Wakefield is a domiciliary care agency providing personal care services to people in their own homes. During this assessment we looked at 17 quality statements. The service was providing regulated activity to 58 people at the time of the assessment. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We found the provider had improved since the previous inspection and was no longer in breach of regulation 12. There was a culture of learning from safety events. There were effective risk assessments and care plans in place to guide staff about how to support people safely. Staff had received appropriate training and were competent in their role. Systems to monitor and improve the quality and safety of the service were robust.
People's experience of this service
People told us they were happy with the care and support they received. People told us they felt safe when receiving care and that staff knew them well. People had the opportunity to give feedback about their care and the provider ensured ongoing communication with people, we found this was evidenced in care records.