Reva Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment we rated this key question as good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We did not assess all the quality statements within this key question. We did not identify concerns in these areas, which we judged as being met at our last inspection.

The service provided caring, person-centred support that valued dignity, respect, and independence. Staff showed kindness by involving people in their care and explaining their actions, building trust and comfort. Families appreciated the carers’ warm approach.

Care plans included cultural needs and personal preferences, ensuring staff gave tailored support. Staff helped people stay independent by encouraging simple tasks, boosting confidence. Staff u made sure people, and their families felt heard and involved. This caring approach showed the service’s dedication to well-being and quality of life.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and their dignity was maintained. Staff treated colleagues from other organisations with kindness and respect.

The person’s relative consistently praised the carers’ empathy and attentiveness through feedback. A relative noted the staff provided care in a kind and caring manner. Staff demonstrated their commitment to maintaining dignity by explaining their actions during care, such as saying, "I am putting your clothes on, socks…." A relative said they were happy with the care their family member received. They described the staff as “absolutely kind and caring."

The provider treated people as individuals and ensured their care needs were identified to meet their needs and preferences. Care plans took account of people’s abilities, culture and unique backgrounds.

The staff had a personalised approach to meal preparation. Staff said, “I ask her what she would like to eat, sometimes she eats a bit later. She will ask for a sandwich or tea, she loves tea, so I make her that.” Staff involved the person in decisions and respected their choices.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged independence and supported individuals to engage in small tasks. One staff member explained, "I ask if they can do it themselves and help if needed. You shouldn’t take away their independence; that’s a human right.

The service listened to and understood people’s needs, views and wishes. Staff responded promptly to any immediate care needs or concerns, ensuring issues were addressed without delay such as the person changing their mind regarding what they wanted to eat. They maintained open communication with management to resolve problems quickly and adjust care as needed. A staff member explained, “If we have any concerns, we speak to the manager to arrange [support or changes].”

The service cared about and promoted the wellbeing of their staff, supported and enabled staff to deliver person-centred care.

The service fostered staff well-being through supportive policies and practices, creating a collaborative work environment. The service held regular team meetings, covering topics such as timekeeping, raising concerns, incident reporting and safeguarding, these meetings ensured staff remained informed and engaged in maintaining high service standards. One staff member shared, "We have a really good relationship; we can email or message, and she replies to us."