Reva Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question as good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The service provided effective care based on thorough assessments and evidence. Care plans were tailored to each person’s needs, culture, and health conditions and were regularly updated.

Staff worked with families and other organisations to improve care. Training kept staff skilled in key areas like medication safety and safeguarding. Capacity assessments helped people make informed choices, and regular checks ensured quality care. Clear communication between staff and families helped keep care well-coordinated and consistent.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service ensured people’s support requirements were identified through an assessment of their care needs. A relative confirmed that they were involved in the review of care planning to support informed decision making... The manager stated, "I will ensure we have the staff trained, I meet with the family and [the person], to discuss what times they want and their needs."

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The service partnered with the local council and stayed updated on professional guidelines. The manager explained, "I’ve contacted [a] council for online training they provide." The service also sought training from various professional bodies, ensuring staff had up-to-date knowledge to meet people’s needs safely.

The service worked well across teams and services to support people. Staff communicated effectively through messaging platform groups and regular meetings. One staff member shared, "We have a [messaging platform] group, and we have a really good relationship with the manager so we can email or message on [the messaging platform], and she can reply to us." This openness helped the team address concerns and promoted teamwork. The service encouraged staff to discuss near misses openly, so team members were able to share information.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service regularly reviewed care plans through audits and spot checks taking into account health needs. The manager explained, "We do audits and spot checks... if things are not achieved, they are picked up during the audits." This proactive approach helped ensure that any unmet needs were addressed quickly, with ongoing adjustments made to care plans based on feedback from the person and their family.

The service routinely monitored people’s care and treatment through audits and regular care plan reviews to continuously improve it. They ensured that outcomes were positive and consistent, and that they met people’s expectations.

One staff member explained, "We contact [people] and review [their] care plans to make sure they’re going to plan." Staff assessed whether goals were being met and identified gaps in care, ensuring continual improvements.

The person being supported consented to their care and treatment. A relative confirmed that staff ask the person if they are happy for them to provide care and tell them what they are doing. Staff ensured the person fully understood and documented their consent by providing translated consent forms when needed. The person was also able to choose not to consent at any time.