Dial4Care Recruitment Ltd

Updated 6 February 2025

Date of assessment 21 February 2025 to 07 March 2025.

About the service: Dial4Care Recruitment Ltd is a domiciliary care agency. It provides personal care to people, younger adults and children living in their own homes in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

At the time of our assessment the service was supporting 5 young people of ages between 0-18 years.

As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control, and independence.

Right care: Care is person-centred and promotes people's dignity, privacy, and human rights.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.

The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. Right Support.

We looked at 11 quality statements and our overall rating remains Good.

We found that staff were exceptionally caring and compassionate and have rated the key question of Caring as Outstanding. Treating people with dignity and respect, and person-centred care was at the very heart of the service.

Updated 6 February 2025

Right Support: Staff supported people to have choice, control and independence over their lives and people were involved fully in discussions about their care and support. The provider had taken active steps to safely recruit staff with the skills, knowledge and experience to meet people's needs.

Right Care: People received compassionate, kind and caring support from staff who were passionate about their jobs and reflected pride in their work. They talked about people with passion and commitment and often went over and above their expected roles. Staff completed training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people's needs and keep them safe. Staff knew people well and care records contained person-centred information to guide staff in how support should be delivered.

Right Culture: People and those important to them were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service valued and acted upon people’s views.