During an assessment under our new approach
About the service: Dial4Care Recruitment Ltd is a domiciliary care agency. It provides personal care to people, younger adults and children living in their own homes in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
At the time of our assessment the service was supporting 5 young people of ages between 0-18 years.
As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control, and independence.
Right care: Care is person-centred and promotes people's dignity, privacy, and human rights.
Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.
The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. Right Support.
We looked at 11 quality statements and our overall rating remains Good.
We found that staff were exceptionally caring and compassionate and have rated the key question of Caring as Outstanding. Treating people with dignity and respect, and person-centred care was at the very heart of the service.