Dial4Care Recruitment Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs, preferences and choices were assessed prior to them receiving support and treatment. The provider carried out a comprehensive assessment with people and their relatives to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us they had been involved in the care and support planning from the start. A relative said, “I have always been consulted and involved. From the beginning.”

Staff understood how people’s needs should be met. A staff member commented, “The review process involves the individual, family members [ if appropriate], social workers, and other professionals, ensuring a collaborative approach to care and support. We ensure open communication with family members, keeping them informed while respecting the young person’s individual’s rights and preferences, ensuring that their voice is heard and respected.’’

People received regular assessments of their needs, and their choices were considered to ensure they were provided with the support and treatment they needed and wanted. The assessment tool was detailed and considered people's culture, past experiences, physical, psychological and social needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Relatives confirmed that staff always sought consent before providing any care tasks. One relative said, “The carers are very polite and respectful and always ask before they do anything.”

Staff told us, and records confirmed they received Mental Capacity Act (MCA) training as part of their individual training schedule. They demonstrated they fully understood and practiced the MCA principles. One staff member told us, , “The individual receiving support is at the centre of decision-making. I ensure that they are involved in planning their care, expressing their preferences, and setting personal goals.”

Staff had received training and had a good understanding of the principles of the MCA. The registered manager was aware of the process to follow to make formal decisions in people's best interests if needed.