Dial4Care Recruitment Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

People were involved in planning and making shared decisions about their care and treatment, so it was centred around them and their needs. Staff empowered people to give their views and understand their rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their support in response to this. The provider was responsive to the views and recommendations of people and staff for improving the care people received. A relative said, "We talk all the time. They do listen to me and take on board what I have to say.”

People felt empowered by the management and staff team to give their views and understand their rights,. One staff member said, “I as a support worker respond proactively to feedback, to ensure the best outcomes for the young person. If concerns or areas for improvement are identified changes are implemented swiftly to maintain high standards of support.”

Engaging with people and finding out their views took place in several different ways for example, records confirmed there were 6 monthly reviews of people's care where they were asked to have their say about the support they needed. Feedback was also gathered through direct conversations where staff engaged with people daily to understand their preferences, concerns, and suggestions. There were group discussions where people could share their thoughts and ideas about their care and support. People had 1-1 reviews which allowed them to provide direct feedback in a comfortable setting. The provider sent out feedback forms and surveys to assess satisfaction and identify areas for improvement. People were able to access advocacy support where an advocate or family member could support the younger person to express their views if needed. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care and support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.