- Homecare service
Blossoming Hearts Care Agency Ltd.
Report from 28 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 08 January 2024 to 29 January 2024. Blossoming Hearts Care Agency Ltd is a small domiciliary care agency providing the regulated activity of personal care to people who live in their own homes. At the time of the assessment 16 people were receiving support with personal care. We found 2 breaches in legal regulations in relation to governance at the service and making notifications to CQC. Although the provider did spot checks of staff providing peoples care, there were incomplete quality assurance processes in place to monitor, investigate and learn from accidents and incidents. The provider did not always have a good understanding of what and when they needed to make notifications to CQC. There was not always enough staff to cover calls where 2 staff were needed this meant there were times when there was only 1 staff member present at the calls. The provider was not able to access information requested easily. The service ensured that people had initial assessments. Staff followed infection control principals. The service referred people to other health and social care agencies where people needed additional support such as with equipment in their own homes. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People who received care and support from Blossoming Hearts Care Agency and their relatives were positive about their care. They felt safe and said they were involved in planning their care.People told us that the staff knew them well and that this had made receiving care, easier for the person. We were told that where possible people received care from the same staff. People told us that they received their care calls on time and if staff were going to be late, they were informed. We were told that people felt respected by staff and that staff were considerate and treated them with kindness and dignity. People were supported to remain as independent as possible. While people expressed general satisfaction with their care, our assessment found elements of care did not meet the expected standards.