- Dentist
Audley Dental Practice
Report from 30 January 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 3 March 2025.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Audley, Staffordshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 1 dental nurse and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. On the day of our assessment, we received feedback from a further 18 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “From the reception to the dental assistants to the dentist. I've always been put at ease”, “I am always seen promptly and receive a good service. I am advised of any issues or potential issues and the options available are fully explained” and “They were very welcoming and friendly throughout my experience, which has been consistent over the years”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.