Crown Senior Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. People’s needs and choices were assessed and planned for. People’s consent to care and treatment had been obtained. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs and choices were assessed, and care was planned to reflect these assessments. The registered manager carried out assessments of people’s needs. Copies of assessments and care plans were shared with staff and people using the service. These enabled staff to deliver tailored and consistent care. Staff demonstrated, and we received feedback which showed, the staff had developed extensive knowledge of the individuals they supported, understanding their preferences, routines, and needs. Care Plans were regularly updated to reflect the changing needs of people using the service. Updates were carried out in collaboration with staff, families, and people, ensuring that everyone involved had input into the care provided. This collaborative approach helped to ensure the plans remained accurate, effective, and reflective of the individual’s wishes and requirements. Care Plans were reviewed every 3 months to evaluate their effectiveness and ensure they remained relevant. However, reviews took place sooner when a person’s circumstances changed, or new needs arose. This flexibility ensured that people always received the most appropriate and responsive care.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People had consented to their care and treatment. For people who lacked the mental capacity to make decisions, these had been made in their best interests, involving their representatives. Staff undertook training about the Mental Capacity Act 2005 and understood their responsibilities. People confirmed that staff asked for consent before providing care. A relative told us, "They always ask permission; they are not over-familiar." Another commented, "They are polite with [person]; they chat with [them] and tell [them] what they are doing. [person] can say no if [they] wish." Records completed by staff after each visit confirmed that consent had been obtained for assistance with medicines and personal care. Care plans were signed by the individual being supported or their representative, providing formal confirmation of their consent to the care outlined in the plan. This ensured their agreement with and collaboration on the care they received.