Crown Senior Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery. People received person-centred care and support which met their needs. The provider had systems for protecting people’s human rights and promoting equality. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care which met their needs and reflected their choices. People told us they received personalised care. Care plans were person-centred, reflecting the individuality of each person supported. Care plans detailed people’s background information, personal history, and preferences. The plans allowed staff to build a deeper understanding of the person as a whole, beyond just their care needs. This approach ensured that support was not only practical but also meaningful and respectful of the individual’s life story and values.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service promoted equality and staff helped to make sure people received good, personalised outcomes. Care plans were tailored to address the unique services and support each person required, ensuring their independence, dignity, and quality of life are prioritised. By adopting a personalised approach, the service promoted equity in both experiences and outcomes, recognising that no individual had the same needs, preferences, or aspirations. This commitment to equity ensured that everyone received the same level of care and respect while accommodating their distinct circumstances. This approach created a sense of fairness, whereby the provider was aiming to support all individuals to achieve the best possible outcomes and lead fulfilling lives. Feedback from relatives highlighted the service’s commitment to delivering equitable care by addressing each person’s needs, preferences, and circumstances. The service demonstrated respect for individual preferences by tailoring care to align with each person’s values and informed decisions. The service’s equitable practices were further evident through their collaboration with families and proactive problem-solving. Adjusting care hours to accommodate someone’s desire to go out was an example of how services adapted to meet specific needs. This flexibility ensured that emotional, social, and practical needs were prioritised, creating fairer outcomes for all.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.