Jaysh Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One person told us, “Carers are very respectful and will make sure my body is covered if they are not washing that particular area. They also make sure blinds are down or there are no draughts to give me a chill when coming out of the shower. They are nearby, ready to support but not intrusive.” A relative told us, “I see the carers making sure that mum is covered up when she is being hoisted and they always chat away to her and stop if she seems distressed. Once she is settled, they carry on, and not before.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s cultural, religious and spiritual needs were assessed and recorded in their care plans. The registered manager confirmed adjustments to care were made to ensure people’s preferences were met. These adjustments included, changing care call times and meeting people’s preferences around staff. Staff and people could describe how staff considered people’s wishes and preferences when providing care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff gave us examples of how they promoted people’s independence. Staff recognised the importance of people maintaining daily living skills where possible. One staff member told us, “We try to encourage people to do as much for themselves as possible. When it comes to choice of what they want to eat or how they like to dress we always let them choose and support them by giving them options. It’s important they are involved in their care.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans detailed where they had specific medical conditions and how these presented in everyday life. Staff had a good knowledge of recognising when people’s needs were changing and the appropriate action in response. The registered manager analysed care call times and care records. This helped them to identify when people’s needs were changing and their care required adjusting. One person told us, “The carers seem to enjoy their work and will do whatever I need them to do. Even when their time is up, they will make 100% sure I have everything I need before they leave.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt supported in their role and that they could contact the office and operated an open door policy if they had any concerns. Leaders had taken steps to recognise and meet the wellbeing needs of staff. There was a culture of staff safety. Policies were in place in relation to lone working and monitoring stress in the workplace and there was a robust on call system in place to support staff out of office hours. Leaders had taken steps to recognise and meet the wellbeing needs of staff.