Jaysh Care Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People and family members told us they were happy with the care provided and the way this was organised. They told us they were involved in care planning which was regularly reviewed to ensure information was current and up to date. During conversations with staff it was clear staff and management strived to provide person-centred care.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. One person told us, “The carers have got to know me well and we can chat away about anything. They never just assume anything and will always seek permission first. They have always been very respectful.” Records showed people’s care provision was kept to regular staff where possible. Communication between other health and social care professionals were effective and enabled prompt adjustment of people’s care if required.

Improvements had been made to the information in people’s care plans following our last inspection and care plans now contained up to date information relating to people’s needs. The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s care plans reflected their physical, mental and emotional needs. Care staff told us they had information about and understood people’s communication needs from care plans meaning they could support people to fully express themselves. One person told us, “My carers can sometimes suggest something that makes a chore easier. I am very open to that, so there is a free flow (of conversation) between us.”

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. One relative told us, “When I have had any concerns, I only have to WhatsApp the office and they respond within 30 minutes and sort things quickly. The provider had a complaint policy and process to manage any complaints. Records showed people had been responded to in line with the provider’s policy and people were happy with the outcome.

The service made sure that people could access the care, support and treatment they needed when they needed it. The provider had equality and diversity policies in place. Staff completed equality and diversity training, which helped to ensure they understood the potential barriers to accessing care people may face and how they could be supported to overcome them. This helped to ensure people could access care and support when they needed, promoting equality and protecting their rights. One relative told us, “This is the best that the service has ever run. The liaise well with the pharmacy; GP; Hospital and Social Care.’’

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff treated people equally and without discrimination. People and family members were positive about the care and support they were receiving. One relative told us, “I would absolutely recommend them without a doubt. They are a very responsive company and I will fight social services to keep them.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. At the time of inspection no one was receiving end of life care. Should end of life care be required this would be provided in line with the person’s wishes. Training had been provided for all staff and policies and procedures were in place for end of life care to support staff.