- GP practice
Crofton and Sharlston Medical Practice
Report from 11 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 20th January to 13th February 2025. Crofton and Sharlston Medical Centre is a GP practice which delivers services to 10,941 patients under a contract held with NHS England. The practice works with a number of local practices in the Trinity Health Group primary care network (PCN). The practice is open 8am to 6pm Monday to Friday (Sharlston Medical Practice closes at noon on Fridays). Extended access is provided by GP Care Wakefield, an out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district. Following triage, appointments can be offered at different locations within the district. The practice offers a range of appointment types including on the day, telephone consultations, advance appointments, and home visits. The clinical team consists of 4 GP partners, 4 salaried GPs, 3 practice nurses, 2 healthcare assistants, and 1 in-house pharmacy technician. The clinical team is supported by a practice manager, a practice administration manager and members of the administration and reception teams. The National General Practice Profiles states that the ethnic make-up of the practice area is 96% White and 4% Asian, Black or originating from mixed or other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th lowest decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We found that since the last inspection, the practice had made improvements and is no longer rated as requires improvement overall, or in any of the key questions.
People's experience of this service
As part of this assessment, we reviewed the most recent National GP Patient Survey, the NHS Friends and Family Test (FFT) and asked the practice to invite patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. People were generally positive about the quality of their care and treatment and satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback and felt the practice was more accessible.